SZV Social & Health Insurances

Healthcare Provider Satisfaction Survey

Please take 5 to 10 minutes to answer the questions below. Thank you for your cooperation.

1. Stakeholder/Service provider profile *

Therapy clinic Doctor’s office Lab Pharmacy Other

2. What is you view on the performance of

- SZV's Social and Health insurance schemes/ programs? *

Very good Satisfactory Not satisfactory

- Services covered by SZV's Social and Health Insurance schemes? *

Very good Satisfactory Not satisfactory

- The payment system of SZV's Social and Health Insurance schemes? *

Very good Satisfactory Not satisfactory

- The Fee-for-Service (retrospective payment per item for service provided) of SZV's Social and Health Insurance schemes? *

Very good Satisfactory Not satisfactory

Of the following what is the extent of your knowledge on the operation of SZV social and health insurance schemes

- SZV Programs *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

- Inspection *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

- Scope of Coverage *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

- Registration Process *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

- Referral System *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

- Payment Mechanism *

Very knowledgeable Somewhat knowledgeable Not too knowledgeable Not at all knowledgeable

4. Do you find the claim processing system/ procedure to be cumbersome? *

Yes No

5. How long does it take the schemes (SZV) to reimburse/ pay your claims (payments for services)? *

Two weeks Three weeks 4 to 6 weeks More than 6 weeks

6. Do you require any further information/ training to better understand SZV social and health insurance processes? *

Yes No

7. If yes, which areas.

8. What challenges do you have with the social and health insurance schemes as a listed service provider? *

9. How can the scheme's role in providing equitable access to healthcare services be improved? *

10. If you have any other comments or concerns about the Social & Health Insurance schemes provided by SZV, please feel free to share them with us in the space provided:

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SZV Office

Harbour View Building, Sparrow Road #4,

Philipsburg, Sint Maarten

E-mail: info@szv.sx Phone: +1721-546-6782 Phone lines open: Monday - Friday 7:30 am - 2:00 pm

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