CONTACT US

• USE THIS FORM FOR GENERAL INQUIRIES

 

AO CONTROL – SICK-LEAVE

• AO-CONTROL REPORT ONLINE
• EMPLOYEE RESPONSIBILITIES
• EMPLOYER INFORMATION

 

MEDICAL INSURANCE & STATUS ZV, FZOG and 62+

• EXPIRED MEDICAL INSURANCE
• APPOINTMENTS MEDICAL INSURANCE
• FIRST TIME APPLICANTS MEDICAL INSURANCE

 

PRESCRIPTIONS AND PARAMEDICAL REFERRALS

• STAMP AUTHORIZATIONS
• AUTHORIZATIONS (STRIP / LANCET / AVBZ)
• PARAMEDICAL REFERRALS

 

MEDICAL REFERRALS ABROAD

• STATUS REFERRALS ABROAD

 

EMPLOYERS PREMIUMS & DECLARATIONS

• PAYMENT OF CESSANTIA, HEALTH AND SOCIAL PREMIUMS
• EMPLOYEE MUTATION FORM
• COMPANY’S REGISTRATION
• DECLARATION AND OBJECTION
• PAYMENT AGREEMENTS
• PAYMENT DEADLINES

 

SENIORS & BENEFITS

• ANNUAL STATEMENT
• BANK LETTER
• AOV APPLICATIONS
• AWW APPLICATIONS
• LIFE CERTIFICATE / ATTESTATIE DE VITA
• DELIVERY OF (ORIGINAL) DOCUMENTS
• CHANGE OF INFORMATION
• FUNERAL GRANT

 

 

 

 

 

 

 

 

 

 

 

AO CONTROL – SICK-LEAVE

AO-CONTROL REPORT ONLINE

When do you report unfit for work at SZV?
Private sector - on the 3rd day unfit for work
Civil Servants - on the 4th day unfit for work

Employee FAQ: Can I report for AO Doctor Control if the company I work for is closed at the moment?
SZV answer: No, if the company you work for is closed for business at the moment, you cannot be on sick-leave. It is the job of the SZV control doctor to determine when you are fit for work. You can only be fit for work if you have a place of employment that is operational.

 

Procedure AO-control online:
- Do not visit the SZV office for AO control
- Report your symptoms to your Family Doctor by phone
- Contact SZV for AO Control online - CLICK HERE or via phone number, 546-6775 Monday-Friday 7:30am - 10:00am
- If you are a private sector employee, you MUST provide your Yellow Card number (red number on the upper left corner of card) and an active e-mail address when reporting online or by phone
- You MUST be available to receive an assessment phone call from the SZV control doctor
- SZV will contact you within 1 to 2 working days. If for whatever reason, you did not receive a call, you do not have to report again. This will only congest the lines and reporting system. 

Important:
Employees are at all times responsible for reporting to their employer that they are unfit for work.

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EMPLOYEE RESPONSIBILITIES

The Employee is responsible to:

• Have a Yellow card provided by the employer (Private sector)
• Be available for the call-back assessment by the SZV control doctor
• Have an active e-mail address to receive confirmation by SZV
• Report to your employer that you are unfit for work and reported this to SZV

SZV reminds insured that the adjusted procedure must be adhered to in order to maintain the right to sickness benefit via your employer.

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EMPLOYER INFORMATION

Employees who have reported unfit for work according to the adjusted procedures are instructed by SZV to report this to their Employer. This is the responsibility of the Employee, and this procedure remains unchanged. When the Employer submits a request for Loss of Wages to SZV, the Employer can include the confirmation by SZV provided to the Employee or can request additional information directly to SZV via info@szv.sx.

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MEDICAL INSURANCE & STATUS ZV, FZOG and 62+

EXPIRED MEDICAL INSURANCE

If your SZV medical insurance card has expired or will expire between January 1, 2019 and April 30, 2020: you may still have rights to medical insurance and you will be able to receive medical care/treatment from local health care providers. The health care provider will be able to provide you with service by confirming your insurance status online, without the need of a physical SZV card.

Steps to take if you need medical care/treatment from a local health care provider:  

Step 1: When contacting/visiting health care providers, provide a valid Sint Maarten ID card or valid passport. NO Driver’s license.

Step 2: Your health care provider will check your insurance status online and inform you/give treatment or service.

Valid status: If your insurance status is valid, this means that you still have rights to SZV medical insurance and you will receive treatment/care from the health care provider.

Not-valid status: If your insurance status is not-valid, this means that based on the information of SZV, you no longer have rights to SZV medical insurance, an action is required. You can contact SZV directly for more information on the next steps regarding your medical insurance.  

 

Contacting SZV by phone or e-mail: Phone: 546-6782 Monday: Friday 7:30am - 2:00pm E-mail: insured@szv.sx (subject: insurance status, first name, last name, date of birth, phone number)

IMPORTANT: this temporary measure is in place until May 24, 2020.

If you are a government employee, you may contact the Personnel department regarding your medical insurance card.

If you are receiving medical aid assistance from government, you may contact the department of Social Services by the Government Administration Building regarding your medical insurance card.

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APPOINTMENTS MEDICAL INSURANCE

SZV is currently not accepting new appointment requests as our offices are temporarily closed until April 3, 2020 for visitors and customers.

If you have a confirmed appointment scheduled at SZV between March 17 – April 3, 2020.
Your appointment has been cancelled. SZV will contact you directly to inform you of the next steps.

If you have requested an appointment before March 17 and did not receive a response.
If your medical insurance card expires between March 1 – April 30, 2020, your card will be considered valid. If your card expired before March 1, please e-mail us via insured@szv.sx or call 546-6782 with your first name, last name, date of birth, name of employer and phone number and we will contact you to inform you of the next steps.

SZV is currently not accepting new appointment requests as our offices are temporarily closed until April 3, 2020 for visitors and customers.

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FIRST TIME APPLICANTS MEDICAL INSURANCE

If you are applying for the first time for yourself, spouse and/or child(ren).
Please e-mail us via insured@szv.sx with your first name, last name, date of birth, name of employer, details of your spouse and/or child(ren) and phone number and we will contact you to inform you of the next steps.

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PRESCRIPTIONS AND PARAMEDICAL REFERRALS

STAMP AUTHORIZATIONS

Patients do not come to SZV for their stamp.
The treating physician will send the prescription to the necessary pharmacies or provider (such as Medicosmetics) via email, with the patient or with a companion if the patient is experiencing flu-like symptoms. If a prescription needs to be stamped, the pharmacy will email us for approval. SZV will respond digitally to the pharmacy.

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AUTHORIZATIONS (STRIP / LANCET / AVBZ)

Patients do not come to SZV for their approvals / stamps.
The treating physician will write a prescription for the medication, supplements or medical aids and provide this to the necessary provider (pharmacy, Medicosmetics) who will email SZV for authorization. Approvals will be given for 1 month.

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PARAMEDICAL REFERRALS

Physical therapy, speech therapy, dietician etc.
This procedure does not change. Referrals for any paramedical healthcare provider should be submitted electronically as usual by the treating physician and will be processed accordingly.

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MEDICAL REFERRALS ABROAD

STATUS REFERRALS ABROAD

As per March 17, 2020

• SZV patients who are currently abroad for medical referrals are being contacted and evaluated to return to Sint Maarten, conditions permitting, in accordance with Government protocols.

• All medical referrals abroad will be halted and delayed as a result of the continuous changes in entry restrictions and international medical resources.

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EMPLOYERS PREMIUMS & DECLARATIONS

PAYMENT OF CESSANTIA, HEALTH AND SOCIAL PREMIUMS

Payments can be done online through your preferred Bank.

Our banking information is as follows:

 

 

 

All inquiries related to payment (including requests for receipts of online payments) can be sent via e-mail to fingroup@szv.sx.

During this period SZV prefers payment online in order to maintain the required social distancing and elimination of public gatherings, as is instructed by Government officials.

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EMPLOYEE MUTATION FORM

Original or printed Excel Employee Mutation forms can be submitted in the Drop-Off box located outside of Building 3, Level 1. This is checked regularly by SZV staff. A confirmation of receipt is e-mailed within 2 working days.

The Excel Employee Mutation Form can be downloaded here. Please fill this in, print and sign and submit in the drop-off box.

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COMPANY'S REGISTRATION

All request or inquiries for company registration can be sent via e-mail to fingroup@szv.sx.
Please be sure to include a scan copy of all the required documents. The requirements list is available by clicking here. 

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DECLARATION AND OBJECTION

Declarations and objections can submitted in the drop-off box located at Building 1, Level 1 (Cashier section) or scanned copies can be sent via e-mail to fingroup@szv.sx.
The objection form for demand notes can be downloaded here.

The Declaration form for Cessantia contribution and ZV/OV premium can be found by clicking here.

To gain access to the Employer’s Portal in order to submit your ZV/OV declaration online please click here for further information and immediate assistance. 

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PAYMENT AGREEMENTS

All requests or inquiries regarding payment agreements can be sent via email to fingroup@szv.sx.

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PAYMENT DEADLINES

The deadline for Social and Health Insurance premium payment is the 15^th of each month.

The deadline for Cessantia payment is June 30^th, 2020.

Employer’s compliance is essential to ensure optimal health of our insured.

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SENIORS & BENEFITS

ANNUAL STATEMENT

(TAX PAPER) / JAAROPGAVE / MONTHLY STATEMENT  

You can e-mail your request to benefits@szv.sx.

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BANK LETTER

FOR OPENING OF NEW BANK ACCOUNT (e.g. WINDWARD ISLAND BANK, SCOTIA/REPUBLIC BANK)

Your bank can assist you with this process by contacting SZV:

• Request the account manager contact the pension department at 546-6782
• Pension department will send a scanned copy of the letter to the bank
• Original letter will be delivered hereafter to the bank

 

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AOV APPLICATIONS

• Carefully read to requirements list here. These documents must be provided as part of your application.
• Please use the application form available here. Once filled in, send this along with a scanned copy of the requirements documents via e-mail to benefits@szv.sx.

 

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AWW APPLICATIONS

• Carefully read to requirements list here. These documents must be provided as part of your application.
• Please use the application form available here. Once filled in, send this along with a scanned copy of the requirements documents via e-mail to benefits@szv.sx.
• If you have any questions about the application procedure you can contact us via benefits@szv.sx or by phone during opening hour.

 

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LIFE CERTIFICATE / ATTESTATIE DE VITA

The Pension department is unable to (do) issue or send Life Certificate / Attestatie de Vita at this moment.

If you need to send a Life Certificate to:

 

• SVB Aruba                          : Please inform SVB Aruba by email pensioenen@svbaruba.org
• SVB Curacao                      : Please inform SVB Curacao by email pensioenen@svbcur.org
• RCN SZW (BES Islands)  : Please inform RCN SZW (BES Islands)  by email pensioen@rijksdienstcn.com
• SVB Netherlands             : Please go on their website to get further information https://www.svb.nl/nl/aow/nieuws/Levensbewijs

 

For any other information regarding Life Certificate you can contact SZV’s pension department by phone 546-6782 or by email benefits@szv.sx.

 

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DELIVERY OF (ORIGINAL) DOCUMENTS

If you have to deliver documents such as Life Certificate, original school letter or any other form of documents to the SZV Pension Department:

• Please drop the document in the drop-off box at the door (Building 1, Level 1)

You must include your e-mail address when dropping off documents. SZV will send you an e-mail confirmation that your documents have been received.

 

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CHANGE OF INFORMATION

ADDRESS, BANK ACCOUNT, MARITAL STATUS

 

• Please use the mutation form, to inform SZV of relevant changes.

Submit copy of the document(s) relevant to the mutation (e.g. utility bill in your name, bank book/statement showing bank account and your name, document confirming marriage or divorce).

 

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FUNERAL GRANT

Local:  Guarantee letter for Emerald Funeral Home or Royal Funeral Home & Crematory

• DO NOT COME TO SZV
• Contact the funeral home of your choice.
• The funeral home will contact SZV to finalize the request for the guarantee letter.

 

Applying from abroad:

• Please read requirements Lump Sum after passing of pensioner by clicking here.
• Fill in Request form for Lump sum after death (art. 20), available here.
• Send a scanned copy by e-mail to benefits@szv.sx.

 

For any other information regarding Funeral Grant you can contact SZV’s pension department by phone 546-6782 or by email benefits@szv.sx.

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Disclaimer

The adjusted procedures and requirements available on this page are of a temporary nature, implemented as per March 17, 2020, as a response to the COVID-19 pandemic and following the precautionary measures issued by the Government of Sint Maarten. SZV reserves the right to adjust these measures, as is necessary, in order to execute its tasks within the confines of the law.