SZV Social & Health Insurances

Employer Satisfaction Survey

Please take 5 to 10 minutes to answer the questions below. Thank you for your cooperation.

1. Employer profile *

Wholesale/ Retail Transportation Hospitality Financial / Real Estate Administrative Other services

2. What is your level of satisfaction with the

- Cost sharing (employer rate of contribution) aspect of the SZV Social Insurance schemes? *

Highly satisfied Satisfied Fairly satisfied Unsatisfied Highly unsatisfied Not applicable

- Registration Process, e. g. when registering a company, an employee or submit mutations aspect of the SZV Social Insurance schemes? *

Highly satisfied Satisfied Fairly satisfied Unsatisfied Highly unsatisfied Not applicable

- Payment Mechanism, e. g processing of payments aspect of the SZV Social Insurance schemes? *

Highly satisfied Satisfied Fairly satisfied Unsatisfied Highly unsatisfied Not applicable

- When corrections are to be made by SZV to submitted documents/ updating on-file information aspect of the SZV Social Insurance schemes? *

Highly satisfied Satisfied Fairly satisfied Unsatisfied Highly unsatisfied Not applicable

- Responses related to assessments and appeals aspect of the SZV Social Insurance schemes? *

Highly satisfied Satisfied Fairly satisfied Unsatisfied Highly unsatisfied Not applicable

3. Is the process and procedure of monthly filling and paying of your ZV/OV premium, at the Levy & Collections Department, clearly articulated? *

Yes No

4. When having questions and/ or concerns about monthly filling and paying your ZV/OV premiums, are they immediately and adequately addressed by the Levy & Collections Department? *

Yes No

5. When being served a summons by the SZV marshals how would you describe the contact? *

Courteous and professional Not courteous and professional Not applicable

6. When you appealed a decision or an assessment regarding ZV/OV premium from SZV, did you receive the necessary information on how your appeal was handled? *

Yes No Not applicable

7. If yes, was this done in a timely manner? *

Yes, within required 12 wks, file 6 respond 6 Yes, however beyond the required time No, not at all Not applicable

8. Do you find the assessments, demand notes and summons from the Levy & Collections Department easy to understand? *

Yes No Not applicable

9. How about the forms and requirement regarding Cessantia return form, registration of companies, registration of employees mutations and loss of wages. *

Yes No Not applicable

10. If not, which forms and/ or requirement procedures do you not quite understand? *

11. Do you, as an employer, require any further information/ training to better understand these forms and requirement/procedures? *

Yes No

12. If yes, which ones? *

13. What challenges do you have with the social and health insurance schemes as an employer/ business? *

14. How can the scheme's role in providing quality healthcare services be improved? *

15. If you have any other comments or concerns about the Social & Health Insurance schemes provided by SZV, please feel free to share them with us in the space provided below.

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SZV Office

Harbour View Building, Sparrow Road #4,

Philipsburg, Sint Maarten

E-mail: info@szv.sx Phone: +1721-546-6782 Phone lines open: Monday - Friday 7:30 am - 2:00 pm

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